Thank you for shopping at Snapwize. We want you to be completely satisfied with your purchase, and we are committed to providing you with an excellent customer experience. Please read our Return and Refund Policy carefully.

Return Policy

Eligibility for Return: We offer a 2-day return policy for all items purchased on Snapwize.com. You can return your product within 2 days of receiving it, provided the item is unused, in its original condition, and in the original packaging.

Non-returnable Items: Certain items may not be eligible for return due to hygiene reasons, such as:

  • Items marked as final sale
  • Custom or personalized products
  • Return Process: To initiate a return, please follow these steps:

Contact us at [email protected] within 2 days of receiving your order. Please include your order number, the product you wish to return, and a brief reason for the return.
We will send you instructions on how to return the item.

The returned item must be shipped back to us in the original condition and packaging. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.

Inspection and Approval: Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If your return is approved, we will proceed with a refund or exchange.

Refund Policy

Eligibility for Refund: Our refund policy allows you to request a refund within 7 days from the date of delivery, provided the product is returned in original condition, unused, and in the original packaging.

Refund Process:

  • After your return is approved, Approved refund will be credited to the original payment method within 5-7 business days.
  • If you paid by credit card or another payment method, please note that it may take 5-7 business days for the funds to appear in your account, depending on your payment provider.
  • Partial Refunds: In some cases, if the item is returned in a condition that is not original, we may issue a partial refund depending on the damage or wear and tear.

Exchanges

If you wish to exchange an item for a different size, color, or product, please return the original item following the above process and place a new order for the desired product. Unfortunately, we do not process direct exchanges.

Replacement/Exchange will be done within 5-7 Business days.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 2 days of receiving the product at [email protected] with your order number and photos of the damaged item. We will cover the return shipping cost and offer a replacement or full refund for the damaged item.

Refunds and Processing Time

Refunds will be processed once the returned item is inspected and approved. Please allow up to 7 business days for processing.

If your refund is denied, we will notify you of the reason. Items that do not meet the return or refund conditions will not be refunded.

Contact Us

If you have any questions or need further assistance regarding our Return and Refund Policy, please feel free to contact us at:

Email: [email protected]