Seller Policy

Introduction

This Seller Policy (“Policy”) is a part of the Snapwize Terms and Conditions of Use for All Users (“Agreement”). By using the Snapwize Platform as a Seller, you are agreeing to this Policy, the Agreement, our Privacy Policy, and any other policies or agreements which are posted to the Snapwize Platform. All capitalized terms herein have the same meaning as set forth in the Agreement.


Selling on Snapwize

  1. Provide honest, accurate, and up-to-date information on your About page.
  2. Only list Products and conduct sales transactions for Products that you are legally able to sell.
  3. Honor your Store Policies and represent your Products in listings and photos accurately.
  4. Respect the intellectual property of others. You may not sell any Products that feature anyone else’s trademark, logo, or name unless you have received written consent from the owner of such rights. If you feel someone has violated your intellectual property rights, you can report it to Snapwize.
  5. Not create multiple accounts and/or duplicate stores. Users are prohibited from sharing accounts or using another User's account without permission.
  6. Be responsible for the safe delivery of the Products you sell.
  7. Comply with all applicable laws, rules, and regulations (local, national, and international) and be held solely liable for the violation of any such laws, rules, or regulations.
  8. Not complete or attempt to complete a sale of a Product to any Buyer outside of the Snapwize Platform which is intended to or results in your circumventing payment of our commission, the transaction service fee, or any other fees for which you are responsible.
  9. Be solely responsible for collecting and remitting any and all taxes applicable to any sales you make on the Snapwize Platform.
  10. Be at least 18 years of age or older and capable of creating a legally binding contract between you and your Buyers.
  11. We believe in having relationships that benefit both sellers and our site. If at any given moment Snapwize deems a seller as negatively impacting our site we reserve the right to remove a seller's store and their respective products.

By posting any Content to the Snapwize Platform, you warrant that:

  1. You own the Content, including all photographs, or you have the rights or permission to use the Content and photographs; and
  2. You understand that, as stated in the Agreement, Snapwize has a license to use any Content and photographs you post to the Snapwize Platform for any purpose whatsoever.

Transactions with Buyers.

Snapwize  Shipping

The penalties for not shipping in time can be any of the following

  1. Suspension of store and account

  2. An internal review by our Snapwize support team

  3. Negative Ratings given to the store

  4. The seller is liable for a full refund. Even if the product is shipped and received at the correct date.

  5. The 48 Hour Turnaround Guarantee does not cover shipping carrier delays in picking up orders for shipment or in delivering orders.

Chargebacks

  1. Ship Products using ONLY trackable methods, signature required
  2. Provide all tracking numbers on the Snapwize Platform
  3. Communicate frequently with your Buyers to update them on the status of their order, the shipping tracking number, and expected shipping date
  4. Photograph all Products your ship prior to packaging them, and carefully document the tracking numbers for all Products you ship
  5. Communicate with your Buyers through Snapwize Chat to indicate when a Product order has been confirmed, shipped, and received
  6. Follow up with your Buyers after your records show that a Product has been received to confirm that the Buyer is satisfied with the Product
  7. When a product is returned, require that the Buyer return it with a trackable method and that the Buyer provide the tracking number to you
  1. Use extra scrutiny for “big ticket’ items and require that Buyers insure such items during shipping
  2. Do NOT ship to any address other than the Buyer’s verified address, even if a buyer asks you to do so
  3. Do NOT ship to any name other than the Buyer’s name
  4. Be careful of unusually large bulk orders
  5. Do NOT ship to any foreign country

Prohibited Items

  • Products containing hate speech of ANY kind
  • Products containing racial slurs or attacks
  • Products that defame or demean ANY religion or religious belief
  • Products containing attacks on LGBT & any other protected minority group
  • Firearms
  • Explosives
  • Dangerous chemicals
  • Any item that which in whole or in part is subject to a recall
  • Stolen items
  • Fireworks
  • Adult material, erotica, or pornography inclusive of any material unsuitable for children under the age of 18.
  • Drugs
  • Alcohol
  • Tobacco
  • Mass-produced electronics
  • Protected antiquities
  • Real estate
  • Ivory or animal products from endangered species collected illegally
  • Motor vehicles
  • Any Product that violates applicable local, state, federal, or international law in regard to manufacturing, distributing, advertising, or transporting said item.
  • Products not in your possession or control, or Products that you don't intend to deliver
  • Illegal, counterfeit or contraband Products of any sort
  • Products that infringe the copyright, trademark, patent, design right, or any other right of another party
  • Products that contain an image, name, or likeness of another person without that person’s written consent
  • Pirated materials
  • Replica items, including designer items
  • Personal data or information
  • Products that carry or transmit hidden code or signals with the intention of causing harm or tracking personal or transactional information of any sort
  • Misrepresented Products
  • Harmful, harassing, intimidating or defamatory Products
  • Hazardous materials
  • Mature items intended for adults due to language or imagery that falls outside of the traditional acceptable standards for broadcast television that are not properly identified as "mature" in the listing process
  • Any Product that we determine to be inappropriate, harmful, fraudulent, or illegal or in violation of any of our terms, agreements, or policies 

Customer Service

  1. Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a Buyer in a timely manner unless there is an extenuating circumstance beyond your control.
  2. Respond to Snapwize Chat in a timely manner.
  3. Honor your Store Policy.
  4. Resolve disagreements or disputes directly with the Buyer. In the unlikely event that you cannot reach a resolution, our support team may agree to mediate between both parties to resolve the matters as efficiently as possible, but we have no obligation to do so. 
  5. If you are unable to complete an order, you must notify the Buyer and cancel the order through the Snapwize Platform.

Reviews

In the instance you receive an unfavorable review, you can reach out to the Buyer or, if the review is less than 3 stars, leave a response.
Reviews and your response to reviews may not:

  1. Contain private information;
  2. Contain obscene, racist, or harassing language or imagery;
  3. Contain prohibited medical drug claims;
  4. Contain advertising or spam;
  5. Be about things outside the Seller’s control, such as a shipping carrier, Snapwize or a third party; or
  6. Undermine the integrity of the Review system.

Extortion

Shilling

Returns and Exchanges

  1. A Buyer has 30 calendar days to return a Product from the date Buyer received it.
  2. Whether the buyer is responsible for return shipping costs.
  3. Expectations of the Product’s condition to ensure that the Product a Buyer is returning is repackaged with all the tags and documentation included.

You may include other return policies, but you must, at a minimum, provide the foregoing policies.

There are some items that are ineligible for return, including:
  1. Custom made orders/ Made to order
  2. Products not in the original packaging and/or in sellable condition
  3. Underwear
  4. Products that have been purchased in person and not through the Snapwize Platform
  5. Intangible products, services, or prohibited Products
  6. Transactions where payment is not made through Snapwize payment platform
  7. Products that are returned without a return agreement
  8. Products that have been altered, used, worn, or washed after receiving them
  9. Products that have been destroyed or discarded by the Buyer
  10. Products that are received after the agreed-upon delivery date due to shipping delays beyond the Seller’s control
  11. Canceled transactions that have already resulted in a refund to the Buyer
  1. Issuing a refund for the returned Product
  2. Providing Snapwize with proof of shipping for a replacement Product

If you have a problem with a transaction, please contact the Buyer in a direct message first through Snapwize Chat. Buyers are also encouraged to contact you through Snapwize Chat if they experience any issues as well.

Cancellations

  1. The Buyer did not pay. (You may flag a buyer for a payment not received, chargeback, or canceled payment.)
  2. Both you and the Buyer agree to cancel the transaction prior to shipment, and you have issued the buyer a full refund.
  3. You have decided to refuse service to the Buyer, and if the Buyer has already paid, you have issued a full refund, including shipping and any taxes collected.
  4. The Buyer did not receive the Product ordered, even though you provided proof of shipping, and you have issued a refund for the Product. (Refunding shipping is optional.)
  5. Both you and the Buyer agreed that the Buyer could return the Product for a refund, you have received the returned Product and issued a refund to the buyer for the Product.

Disputes

You specifically acknowledge and agree that we shall have no liability to you or any third party in relation to any dispute between you and any User of the Snapwize Platform.

Issues with a Transaction

Non-Delivery

  1. A Product was never sent.
  2. A Product was sent to an address that is different from the address provided by the Buyer or was not verified through Snapwize Chat or USPS address verification.
  3. There is no proof that the Product was shipped to the Buyer’s address.

Not-as-Described

  1. The Product received is a materially different color, model, version, or size.
  2. The Product has a different design, fabrication, or material.
  3. The Product was advertised as authentic but is not authentic.
  4. The Seller failed to disclose the fact that a Product is damaged or is missing parts.
  5. The wrong quantity of Products is shipped.
  6. The condition of the Product is misrepresented. For example, the description at the time of purchase said the Product was “new”, but the Product is used.
  1. The Products were ordered for a specific date or event of which the Seller was aware; and
  2. A deadline was agreed upon by the Buyer and Seller; and
  3. The Products are rendered useless after that date or event.

Snapwize Chat

  1. Sending unsolicited advertising or promotions, requests for donations, or spam;
  2. Harassing or abusing another User;
  3. Contacting a User after the User has explicitly asked you not to do so; or
  4. Interfering with a transaction or the business of another User.

Prohibited Activities

Interference

  1. Contacting another User via Snapwize Chat to warn that User away from a particular Seller, store, or Product;
  2. Posting in public areas to demonstrate or discuss a dispute with another User;
  3. Purchasing from a Seller for the sole purpose of leaving a negative review; or
  4. Leaving an untrue or defamatory review of a Seller or a Product. 

Harassment

Misuse of a Buyer’s Personal Information